FAQ's

We’ve covered the most common topics here, but if you can’t find what you’re looking for, we’re happy to help. Feel free to contact us and our team will get back to you as soon as possible.

Product & Sizing

  • Bespoke means your shoes are made especially for you. All of our dance shoes are handcrafted in our UK factory, which means we can offer customisations that other brands can’t, such as different widths, heel heights, or even unique colour combinations.

    Whether it’s a small adjustment or a complete custom look, we’re proud to offer that flexibility to help you find your perfect fit.Not all bespoke options include a surcharge, but all bespoke orders are non-returnable and non-refundable. Production usually takes 3–5 weeks.

    If you’d like to explore a custom option, please contact us here.

  • Most of our shoes can be made vegan! Simply choose a synthetic material (e.g. 'Black Not Calf' instead of 'Black Calf') and select a vegan sole from the dropdown menu on the product page.

  • We do not offer free repairs as a standard service. Repairs or replacements are only provided if goods are proven to be faulty or defective within the timeframes outlined in our terms. Otherwise, repairs would be at your own cost.

Payments & Safety

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • If your order has not yet been dispatched, please contact us as soon as possible to request a change or cancellation.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Ordering & Shipping

  • If your shoes are in stock, we typically dispatch them within a few working days. Delivery times then vary depending on location:

    • UK: 1–3 working days after dispatch
    • Europe: 3–7 working days after dispatch
    • USA & Rest of World: 5–10 working days after dispatch

    If your order is made to order or bespoke (for example, special sizes, widths, heel types, or colours), production usually takes 5–10 working days before dispatch. Please note that international deliveries may be subject to customs checks, which can cause slight delays, especially during busy times of the year.

    In summary, in-stock UK orders typically arrive within a week, while custom or international orders may take 2–6 weeks in total.

  • Shipping rates can vary depending on your region and are calculated at checkout.

  • Yes, we currently offer FREE UK shipping on orders over £150.

  • Yes, we ship our products all over the globe.

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

  • Once your order has been dispatched, you’ll receive a tracking number via email. If you have ordered using your customer account you can login and see tracking updates on your customer dashboard.

Returns & Exchanges

  • Yes, we do accept returns and exchanges on most standard items, provided they are unworn and returned within our 30 day return period. However, bespoke orders are non-returnable and non-refundable due to their customised nature. Customers are responsible for return shipping costs unless the item is found to have a manufacturing fault. If you believe your item is faulty, please contact us as soon as possible so we can review and resolve the issue quickly.

    For full details, please visit our Returns Policy or contact us.

  • A refund request can be submitted within a month after the purchase is made.

  • We do not provide a formal warranty. However, if goods are damaged, defective, or not what you ordered, you must notify us within 10 working days of delivery. In such cases, we will either repair, replace, or refund the goods (at our discretion). Please note, we cannot accept responsibility for normal wear and tear, misuse, or damage caused by negligence.