We're Making a Few Updates to How Some Products Are Offered
At International Dance Shoes, everything we do is with your experience in mind, from the moment you browse our range to the moment you take your new shoes to the floor for the first time. As we continue to grow and adapt, we’re making a few updates to how some of our products are offered. These changes will help us serve you better, with faster deliveries, better availability of your most-loved styles, and a more tailored approach to our range.
Here’s what’s changing:
1. Some styles will now be available as Bespoke only
So that we can continue offering a wide variety of designs without overproducing, certain styles will be offered on a 'bespoke' basis, which means they will be non-returnable/non-refundable. This will be applicable to some designs which have maybe had their day and are now not as popular as the newer styles. So this means:
- They can still be made, just for you, with the same expert craftsmanship
- They won’t be eligible for return/refunds (unless due to a fault in manufacture) so we only recommend ordering these items if you've had them before
- There’s no extra cost unless you choose additional customisations (i.e. coloured/glitter soles)
This approach allows us to keep these designs available for those who love them, while making more room for the styles you wear most often.
2. Some styles will be Made to Order (returnable) with the most popular options, Bespoke (non-returnable) with other options
If particular combinations (certain styles on certain heels) aren't requested very often, it will also move to bespoke availability, so the above notes from point one apply. This helps us reduce returns that are hard to find a new owner for, and keep things running efficiently behind the scenes. Returned items take up space, so by doing this it also means we can focus our space on stocking up on what you need us to!
As of 25/03/25 - Ladies Latin shoes have been updated & we're working our way through the remaining categories
What you'll notice online & what to look out for
- You'll notice within the drop down boxes for heels and fittings, more options will feature the word 'Bespoke' - if you select something with 'Bespoke' in the wording, your order will be non-returnable
- When the options are displaying as 'Made to Order', these items can be ordered, and returned if you need to change something
- Items that show as 'In Stock' - the in stock combinations will ship very quickly and as stock shoes, they can be returned too
- When you're on the checkout page, always take a look to see if the word 'Bespoke' appears anywhere as if it does - your order can't be returned. If you would feel more comfortable ordering something that can be returned, then head back and choose a Made to Order option/alternate style
Why this matters for you
By making these changes, we can:
- Keep more of your favourite styles in stock and ready to ship
- Get orders made up and out the door faster
- Introduce new designs more easily
It also means less waste and fewer unused shoes sitting on shelves, which is a small but meaningful step towards a more sustainable way of working.
What’s not changing
You’ll still be able to enjoy:
- Quick delivery on our most popular stocked styles (most 'in-stock' shoes ship within one working day!)
- Returns on our most popular made-to-order shoes, as usual
- Prices for 'bespoke' shoes / product options that are 'bespoke' will have no additional charge (only when customisation options are chosen)
Need help?
If you’re ever unsure whether a shoe is bespoke or returnable, just drop us a line at sales@ids-danceshoes.co.uk or call us on +44 (0)1908 319937. Our team is always happy to help and make sure you feel confident before placing your order.